Software

Print shop software buyer's guide

Evaluate print shop software against your own workflow in this order: does it price your decoration methods correctly, does it hold artwork approvals with a timestamp, does the shop floor see what to do next, and does it get your data out again. Feature lists are close to useless for comparison. Test each candidate by quoting your three most common jobs in it.

What to evaluate, in what order, and the questions that separate a demo that looks good from software that survives your busiest week.

Most software comparisons are feature grids, and feature grids are the least useful way to choose. Every product in this category has quoting, orders and invoicing. The differences are in whether they express your work, and you can only find that out by trying to do your work in them.

Evaluate in this order

1. Can it price your decoration methods properly?

The quote is the foundation. If it is wrong or awkward, everyone works around the system and you have bought a very expensive address book.

Specifically:

If a method has to be entered as a free-text line item with a manual price, it is not supported, whatever the website says.

2. Does it hold artwork approvals with provenance?

Which version, approved by whom, when. This is the difference between a reprint discussion and a reprint argument. See handling a reprint request.

3. Can the floor see what to do next without asking?

A board the shop can look at, on a screen, that is a byproduct of the work rather than a thing someone updates. If keeping it accurate is a job, it will be inaccurate by the second week.

4. Can you get your data out?

Customers, orders, invoices, artwork, as CSV and files, whenever you want, without asking. This is your exit route, and asking about it also tells you a lot about the vendor.

The questions that actually discriminate

Question What a weak answer looks like
Can I quote a two-colour print on darks with an underbase? "You can add a line item for that"
Where is the approval timestamp stored? "The customer replies to the email"
Can the packer see only their stage? "Everyone sees the same list"
What is the total monthly cost with the portal and the designer? Add-ons that were not in the headline price
Can I export everything today? Hesitation, or a support ticket
How long until I can quote a real job? Measured in weeks
What happens on the busiest day of the year? No answer about performance or support hours

Do the three-job test

Take your three most common jobs and quote each one, end to end, in every candidate. Time it. Count the workarounds. This takes an afternoon and tells you more than a month of demos, because demos are run on the vendor's example data by someone who uses the product daily.

Cost the whole thing

License plus add-ons plus per-user fees plus onboarding plus the hours you will spend on setup. A cheaper subscription with a paid portal, a paid designer and a paid onboarding is often the more expensive option. Quote-only pricing is itself information: it usually means the price depends on what they think you will pay.

Then read the comparisons

We publish comparisons against every alternative with the date we last checked their published pricing, and each one says plainly when the other product is the better choice. If you are coming from a spreadsheet, the real cost of staying manual is the more relevant read, and switching without losing history covers the migration.

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Get the pricing pack

One formula per decoration method, a worked example, and the seven numbers to watch. Free PDF.

  • One formula per decoration method
  • 100 black tees, priced line by line
  • The seven numbers to watch weekly

Questions

What is the single most important feature in print shop software?
Quoting that matches how you actually price, per decoration method. Everything downstream depends on the quote being right, and a system that cannot express your pricing gets worked around within a fortnight.
Should I choose software built specifically for apparel decoration?
If decoration is your business, yes. Generic job-management tools cannot express screens, pretreat, gang sheets or stitch counts as first-class concepts, so you end up storing them in notes fields where nothing can price or schedule them.
How long should implementation take?
For a shop under about twenty staff, days rather than months. If a vendor needs months, you are buying a configuration project, and that cost belongs in the comparison.

Run the shop, not the chaos.

Printer's Friend turns every job in this article into a tracked order: quote, artwork approval, production stage, invoice.

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Read next

Spreadsheets vs print shop software: the real cost of staying manual → Switching print shop software without losing order history → Do you need a customer portal? →