Connecting your supplier catalogue
AS Colour, SanMar and Ralawise credentials, what a sync writes, and the nightly refresh.
Three suppliers have a live adapter: AS Colour, SanMar and Ralawise. Credentials go in Integrations, and the catalogue then syncs into your own inventory records.
Connecting
Open Integrations and fill in the block for your supplier:
- AS Colour: an API token.
- SanMar: username and password.
- Ralawise: an API key.
Secrets are stored per shop and masked once saved, so a teammate opening the page later sees that the connection exists without being able to read the key back out.
What a sync writes
The sync pulls the supplier's catalogue and creates or updates your own Brand, Style, Colourway, Size and SKU records. It is an upsert: running it again refreshes what changed and does not duplicate what already matched. Products appear under Inventory.
It runs in the background as a queued job with a 10 minute ceiling, so a large catalogue keeps importing while you carry on working. The wizard and the Integrations page both tell you the sync has started rather than blocking on it.
The nightly refresh
Connected suppliers re-sync automatically at 04:30 Australia/Sydney time. Overlapping runs are prevented, so a long sync will not collide with the next night's.
Plan gate
Live catalogue sync requires a paid plan. On trial the sync is refused rather than half-run, and the message tells you so instead of leaving you watching an import that never arrives. You can still build inventory by hand, or by CSV import, on any plan.
Any other supplier
Suppliers without an adapter come in by CSV. That import is the same shape as the adapters write, so a spreadsheet-sourced catalogue behaves identically once loaded: quotes, stock movements and purchase orders do not care where a SKU came from.
If products have not appeared a few minutes after a sync, check the credentials first. A wrong token is reported as "not connected" rather than failing loudly, because the common case is a shop that has not finished signing up with the supplier yet.
Still stuck?
Email help@printersfriend.com and quote the name of this page. Support is on every plan, with a reply within 1 business day.